Refunds for members and game organisers
MyClubtap
Last Update 10 days ago
Audience: Members & Admins
The correct refund process depends on what was purchased and who received the payment.
MyClubtap PRO or another direct MyClubtap purchase
If the purchase was made through the Apple App Store or Google Play, the store’s billing and refund process may apply. If MyClubtap processed the payment directly, contact MyClubtap Support with the registered account email, purchase date, amount and transaction reference.
Approval is not automatic. Refund eligibility is assessed under the applicable purchase terms, refund policy and consumer-law obligations.
A fee paid directly to a club, league or tournament
MyClubtap cannot refund money it did not collect. Contact the organisation that received the payment and follow its refund policy.
An organiser’s MyClubtap service payment
The authorised Game Admin should contact MyClubtap and provide the organisation, Fantasy Hub, game, package, payment reference and reason for the request. Eligibility depends on the applicable agreement, work already completed, activation status and refund policy.
Before contacting support
Do not include card numbers, passwords or banking credentials. A receipt, invoice number or store transaction reference is normally sufficient to locate a payment.