Fix login, verification-email and password problems
MyClubtap
Last Update 10 dagen geleden
Audience: Members
Use the same sign-in method and account details used when the member account was created.
Email and password registration
The app registration form currently asks for:
- First Name;
- Last Name;
- Email;
- Select Hub;
- Password; and
- Confirm Password.
A verification email is sent to the registered email address. Complete that verification before relying on the account for ongoing access.
If the email does not arrive:
- Confirm the spelling of the registered address.
- Check spam, junk and filtered folders.
- Search for MyClubtap in the mailbox.
- Allow a short delivery period before requesting another message.
- Contact MyClubtap if the address is correct and no verification email arrives.
Apple or Google sign-in
iOS users can use Sign in with Apple. All supported users can use Continue with Google.
Return using the same method. A social-sign-in account and an email/password account may be treated as different accounts if they are not connected to the same underlying identity.
Reset a forgotten password
Select Forgot Password on the app sign-in screen. Enter the registered email to receive a reset-password link, then follow the email instructions and return to the app.
If no reset email arrives, repeat the mailbox checks above. A password reset does not apply to the Apple or Google password used for social sign-in.
If no reset email arrives, repeat the mailbox checks above. A password reset does not apply to the Apple or Google password used for social sign-in.
Avoid duplicate accounts
Do not create another account solely because a Hub or game is missing. First confirm the email, sign-in method, preferred Hub and game-entry status.