Report a game, score or account issue
MyClubtap
Last Update 12 ngày trước
Audience: Members and organisers
Send the issue to the party that controls the relevant information.
Contact the game organiser for
- game eligibility, approval or rejection decisions;
- Private game codes;
- competition rules and prizes;
- missing or incorrect players;
- fixture information;
- source-score questions; and
- member suspension or game-level access.
Contact MyClubtap for
- account verification or password-reset delivery problems;
- a platform feature that does not work as expected;
- PRO access not matching the app-store subscription status;
- an organiser’s completed-score correction request;
- account deletion; or
- payment and refund requests for services purchased directly from MyClubtap.
Include useful information
Provide:
Use [email protected] for service/refund support and the current support channel published by MyClubtap for technical or game-platform help. Do not send the same issue repeatedly through multiple channels while it is under review.
- name and registered email;
- Hub and game;
- round, fixture and player where relevant;
- device/app or browser details;
- exact message shown;
- time the issue occurred; and
- a screenshot with passwords, full payment details and Private codes hidden.
Use [email protected] for service/refund support and the current support channel published by MyClubtap for technical or game-platform help. Do not send the same issue repeatedly through multiple channels while it is under review.