Troubleshoot common app issues
MyClubtap
Last Update 13 days ago
Audience: Members
Use a short set of checks when MyClubtap is not loading, updating or behaving as expected.
Basic troubleshooting
- Confirm that the internet connection is working.
- Close and reopen MyClubtap.
- Confirm that you are signed in with the correct member account and have selected the correct Hub and game.
- Update MyClubtap through the official app store and restart your device if needed.
- Sign out and back in using the same account method.
- Restart the device.
- Check whether the same issue affects one game or the whole account.
- Do not repeatedly save a team, payment or subscription action while the first request is still processing.
Game data: If only one game's player, fixture, rule, score or entry information appears incorrect, contact that game organiser. Include the game name, affected round or fixture and a screenshot.
Time-sensitive actions: Do not rely on troubleshooting to extend a lockout or deadline. Follow the current status and schedule displayed in the selected game and report the issue promptly.
Account safety: Do not reinstall the app as a way to cancel a subscription, and never share your password, reset link, verification link or private entry code while seeking help.
Push notifications
Check that notifications are allowed for MyClubtap in the device settings. Battery-saving, background restrictions and Focus/Do Not Disturb settings can delay or hide a notification.
In-app notifications and push notifications are related but not identical. An item can appear in the app even when device push delivery is disabled.
In-app notifications and push notifications are related but not identical. An item can appear in the app even when device push delivery is disabled.
Web platforms
Use a supported current browser and allow required cookies or site storage. A web page can optionally be added to the device Home Screen, but this is an alternative shortcut - not the main Cricket mobile-app setup.
Information to include when reporting an issue
- registered email;
- device and operating system;
- app or browser version;
- Hub, game and round;
- exact action and message;
- approximate time in the game timezone; and
- screenshot or screen recording without passwords or payment details.